In Context

How Healthcare Brands Speak to Women

— an internet-famous OB-GYN working to empower women by deploying clinical facts with brazen sass — got me thinking about how healthcare brands speak to us.

” is a shiny new buzzword in healthcare. I think most would agree that this is a generally positive trend. It’s driving more equitable access to information and better collaboration between patients and providers. But it also has unintended side effects.

Healthcare companies, I’m looking at you. Brands are trying really, really hard to relate to people who don’t have deep health literacy. On the whole, efforts to simplify medical content are well-intentioned. But, unfortunately, the end result often comes across as paternalistic.

Healthcare is an inherently vulnerable experience. Even in the most positive situations, you’re still talking about your life or the life of someone you care about. In those moments, the worst thing you can do is make somebody feel marginalized or talked down to.

Take, for example, prenatal care. Want to visit the 1950s? Start paying attention to content targeted to pregnant folks … oh what an I’m a nesting goddess with adorable cravings! I suspect that many of the people developing these ads and products have never had an honest conversation with a pregnant person. (And, no, reading a few chapters of What to Expect doesn’t count.)

The reality of pregnancy can be wonderful and it can be messy, painful, confusing, and challenging. Pregnancy is running to the bathroom to vomit in-between meetings. It’s swollen ankles and heartburn and intense fatigue. For many people, it’s also inextricable from infertility and loss. I’ve yet to see a branded campaign that navigates this in a sensitive and honest way. (Please prove me wrong! 🙏)

that have caught fempowerment fever. The narrative goes something like this: “You’re so empowered because you’re a modern career woman. You don’t have time right now to have a baby, but you’re smart enough to plan ahead. So freeze your eggs for your future self!” Can I just say — on behalf of childless women of reproductive age — this is offensive. At its core, this promotional strategy capitalizes on the age-old idea that a woman’s manifest destiny is to bear children.

Underneath the facade of empowerment lies a darker message of shame and fear. I am all for educating women about their reproductive options, but to convince women to spend thousands of dollars freezing their eggs is not that. There’s tremendous complexity behind the choice to pursue fertility treatment — medically, financially, and emotionally. Where’s that story?

Here’s the good news (or the wake-up call). Most of the women I know don’t buy what they’re being sold. Quite the opposite, in fact. Many are highly skeptical of the chipper, over-simplified messaging they’re being served. This means that there’s a healthy “emotional immune system” in place. Women are very conscious of the mechanisms at work in health communications targeted to them. Brands should be conscious of those mechanisms, too.

Obviously, branded healthcare content can’t be all ominous warnings and reality checks. But we can do better. Much better. There’s a way to speak credibly without being condescending. It’s possible to reach business goals without collapsing into clichéd tropes. Inevitably, we won’t always get it right. A good dose of humility, thoughtful strategy, and collaboration with the folks we’re trying to connect with can make a world of difference.

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Interesting Articles

“The use of mixed materials for a single item makes recycling complicated, and despite our best efforts … many of those materials can wind up in

“The 1,300 ‘microkitchens’ located within Google’s 70 or so offices around the world, from Pittsburgh to Istanbul, brim with … eclectic treats that rotate according to season, popularity with employees, local tastes, and food trends.”


“‘To begin, consider the words ‘patient’ and ‘empower.’ To quote Inigo Montoya in The Princess Bride, ‘You keep using that word. I do not think it means what you think it means.’”

“The first thing Jeff said was ‘We’ll head back to camp, but I hope you don’t mind we run by the liquor store first.’ I felt more optimistic about my suitability for science.”

Worth Watching

I highly recommend on HBO, which is about the drag community in New York over the years. It’s a thoughtful exploration of queerness and self-expression … and great fun to watch.

I just rewatched , Ali Wong’s comedy special on Netflix. Just as good the second time around. Honest, deeply relatable, and raunchy. If there was ever an antidote to motherhood and marriage fairytales, it’s Ali Wong in all her glory.

I also whipped through season 4 of Queer Eye in two nights. I’ve read some about how the show negotiates major issues (or doesn’t). I think the show deftly tries to bring more polarizing conversations out in a way that’s accessible for people.

Author Caitlin Chase leads Small Planet’s Content Strategy practice, with expertise in developing brand strategies, healthcare and pharma campaigns, and digital product experiences.

Experts in UX, mobile products, and streaming services.